Duration: 1 hour and 52 minutes

Affected Components: mytouchmath.com, touchmathgames.com

Aug 1, 01:51:39 GMT+0
Completed - Maintenance has completed successfully..

Aug 1, 00:00:00 GMT+0
Identified - We're updating the MyTouchMath Platform with exciting new features and important improvements to enhance your experience. ## What's New ### MyTouchMath Skill Snapshot New AI-powered progress monitoring system that generates targeted weekly assessments with live graphing capabilities. Teachers can now track student mastery in real-time with dynamic visual data that updates instantly, making it easier to identify learning gaps and communicate progress with parents and administrators. ### New and Improved Experience with Digital Practice Experience Updated skill practice with pathways that provide better alignment between platform features and classroom use cases. The improved Model & Teach feature enables teachers to demonstrate TouchMath concepts in real-time during live instruction, making it easier to guide whole-class or small-group learning sessions. ### Expanded TouchMath Games Platform Two additional game themes - Sports and Space - have been added to the TouchMath Games platform, providing students with more engaging and varied practice opportunities. ### Enhanced Third-Party Integration Improved experience for schools using Clever and Ed.link authentication systems with streamlined interfaces for both teachers and administrators. ## What to Expect During Maintenance MyTouchMath will be temporarily unavailable during this time, including access to lessons, assessments, games, and login services. ## Need Help? If you experience any issues after maintenance is complete, please contact our support team at [customerservice@touchmath.com](mailto:customerservice@touchmath.com). We appreciate your patience as we work to improve your MyTouchMath experience!.

Aug 1, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 19:10:11 GMT+0
Identified - Maintenance didn't start yet..

Duration: 1 hour and 46 minutes

Affected Components: mytouchmath.com

Jul 2, 23:00:00 GMT+0
Identified - Please be advised that MyTouchMath will undergo scheduled update. During this time, the platform will be briefly unavailable. This update includes performance improvements and user experience enhancements to ensure a smoother, more efficient platform experience. We anticipate completing the update promptly and appreciate your patience as we work to improve MyTouchMath’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com)..

Jul 2, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 3, 00:45:50 GMT+0
Completed - Maintenance has completed successfully..

Duration: 13 minutes

Affected Components: mytouchmath.com

May 6, 01:13:15 GMT+0
Completed - Maintenance has completed successfully..

May 6, 01:00:00 GMT+0
Identified - Please be advised that MyTouchMath will undergo scheduled update. During this time, the platform will be briefly unavailable. This update includes performance improvements and user experience enhancements to ensure a smoother, more efficient platform experience. We anticipate completing the update promptly and appreciate your patience as we work to improve MyTouchMath’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com)..

Duration: 58 minutes

Affected Components: mytouchmath.com

May 1, 01:58:16 GMT+0
Completed - Maintenance has completed successfully..

May 1, 01:00:01 GMT+0
Identified - Maintenance is now in progress.

May 1, 01:00:00 GMT+0
Identified - Please be advised that MyTouchMath will undergo scheduled maintenance on **Wednesday, April 30, starting at 9:00 PM Eastern Time**. During this time, the platform will be unavailable. ### What’s New in This Update * **Improved Login Security** We’ve made important updates to strengthen account authentication and overall platform security. * **In-App Help Widget** A new support tool is now available directly in the platform, making it easier to get help when you need it. * **Downloadable Resources by State** Resource downloads are now tailored based on your account’s state settings, so you’ll see the most relevant information. * **Editable Student Email Addresses** Administrators now have the option to update student email addresses after account creation for better flexibility. We anticipate completing the maintenance promptly and appreciate your patience as we work to enhance the platform’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com)..

Duration: 7 hours

Affected Components: dysctest.com

Mar 17, 12:00:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 17, 19:00:00 GMT+0
Resolved - This incident has been resolved..

Duration: 5 hours and 30 minutes

Affected Components: mytouchmath.com

Mar 17, 12:00:00 GMT+0
Investigating - We are currently investigating this incident..

Mar 17, 17:30:00 GMT+0
Resolved - This incident has been resolved..

Duration: 24 minutes

Affected Components: mytouchmath.com, dysctest.com

Feb 28, 02:23:51 GMT+0
Completed - We are pleased to inform you that the scheduled maintenance on **February 27, 2025**, has been completed. MyTouchMath is now fully operational, and all services are functioning as expected. If you experience any issues, please refresh your browser or clear your cache. If you need further assistance, please contact our support team at customerservice@touchmath.com..

Feb 28, 02:00:00 GMT+0
Identified - Please be advised that **MyTouchMath will undergo scheduled maintenance on Thursday, February 27, starting at 9:00 PM Eastern Time**. During this time, the platform will be **unavailable**. We expect the maintenance to be completed promptly, and we appreciate your patience as we work to enhance the platform’s performance and reliability. If you have any questions, please contact our support team at customerservice@touchmath.com..

Feb 28, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 1 hour and 55 minutes

Affected Components: dysctest.com

Nov 4, 15:59:12 GMT+0
Investigating - We are investigating connection issues affecting DySc Assessment. Our team has identified the root cause and is actively working on restoring service. We will provide updates as more information becomes available..

Nov 4, 17:54:12 GMT+0
Resolved - This incident has been resolved..

Affected Components: mytouchmath.com

Nov 2, 04:00:00 GMT+0
Completed - Our MyTouchMath platform will be unavailable during a planned maintenance window to implement important system improvements. This maintenance will only affect [mytouchmath.com](http://mytouchmath.com) services. All services will automatically resume when maintenance is complete..

Nov 2, 13:42:23 GMT+0
Completed - Maintenance has completed successfully..

Affected Components: mytouchmath.com

Aug 3, 04:00:00 GMT+0
Completed - We are rolling out significant improvements to the TouchMath Digital Solution platform, featuring a streamlined MyTouchMath Digital Dashboard, enhanced curriculum organization, and new demonstration tools. The update includes improved digital practice options, expanded tutorial resources, and single sign-on capability for all users. During this schedule maintenance, the MyTouchMath platform will be unavailable. Access these updates at [www.MyTouchMath.com/login](http://www.MyTouchMath.com/login). For support, contact us at 1-800-888-9191 or [customerservice@touchmath.com](mailto:customerservice@touchmath.com) (M-F, 7AM-5PM MT)..