MyTouchMath Digital Classroom Status - Incident history https://status.mytouchmath.com MyTouchMath Digital Classroom Mon, 22 Jun 2026 16:00:00 +0000 Maintenance Type: Maintenance Duration: 3 days and 1 hour Affected Components: mytouchmath.com Jun 22, 16:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 22, 16:00:00 GMT+0 - Identified - Maintenance Jun 25, 17:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 days and 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>16:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 22</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance.</p> <p><small>Jun <var data-var='date'> 25</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 22 Jun 2026 16:00:00 +0000 https://status.mytouchmath.com/maintenance/cmqsk5oph08jj2imvsu7atvkt https://status.mytouchmath.com/maintenance/cmqsk5oph08jj2imvsu7atvkt Scheduled Maintenance - 2025 Back to School Improvements Type: Maintenance Duration: 1 hour and 52 minutes Affected Components: mytouchmath.com, touchmathgames.com Aug 1, 01:51:39 GMT+0 - Completed - Maintenance has completed successfully. Aug 1, 00:00:00 GMT+0 - Identified - We're updating the MyTouchMath Platform with exciting new features and important improvements to enhance your experience. ## What's New ### MyTouchMath Skill Snapshot New AI-powered progress monitoring system that generates targeted weekly assessments with live graphing capabilities. Teachers can now track student mastery in real-time with dynamic visual data that updates instantly, making it easier to identify learning gaps and communicate progress with parents and administrators. ### New and Improved Experience with Digital Practice Experience Updated skill practice with pathways that provide better alignment between platform features and classroom use cases. The improved Model & Teach feature enables teachers to demonstrate TouchMath concepts in real-time during live instruction, making it easier to guide whole-class or small-group learning sessions. ### Expanded TouchMath Games Platform Two additional game themes - Sports and Space - have been added to the TouchMath Games platform, providing students with more engaging and varied practice opportunities. ### Enhanced Third-Party Integration Improved experience for schools using Clever and Ed.link authentication systems with streamlined interfaces for both teachers and administrators. ## What to Expect During Maintenance MyTouchMath will be temporarily unavailable during this time, including access to lessons, assessments, games, and login services. ## Need Help? If you experience any issues after maintenance is complete, please contact our support team at [customerservice@touchmath.com](mailto:customerservice@touchmath.com). We appreciate your patience as we work to improve your MyTouchMath experience! Aug 1, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 28, 19:10:11 GMT+0 - Identified - Maintenance didn't start yet. Type: Maintenance

Duration: 1 hour and 52 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>01:51:39</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We're updating the MyTouchMath Platform with exciting new features and important improvements to enhance your experience. ## What's New ### MyTouchMath Skill Snapshot New AI-powered progress monitoring system that generates targeted weekly assessments with live graphing capabilities. Teachers can now track student mastery in real-time with dynamic visual data that updates instantly, making it easier to identify learning gaps and communicate progress with parents and administrators. ### New and Improved Experience with Digital Practice Experience Updated skill practice with pathways that provide better alignment between platform features and classroom use cases. The improved Model & Teach feature enables teachers to demonstrate TouchMath concepts in real-time during live instruction, making it easier to guide whole-class or small-group learning sessions. ### Expanded TouchMath Games Platform Two additional game themes - Sports and Space - have been added to the TouchMath Games platform, providing students with more engaging and varied practice opportunities. ### Enhanced Third-Party Integration Improved experience for schools using Clever and Ed.link authentication systems with streamlined interfaces for both teachers and administrators. ## What to Expect During Maintenance MyTouchMath will be temporarily unavailable during this time, including access to lessons, assessments, games, and login services. ## Need Help? If you experience any issues after maintenance is complete, please contact our support team at [customerservice@touchmath.com](mailto:customerservice@touchmath.com). We appreciate your patience as we work to improve your MyTouchMath experience!.</p> <p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 28</var>, <var data-var='time'>19:10:11</var> GMT+0</small><br><strong>Identified</strong> - Maintenance didn't start yet..</p> ]]> Fri, 1 Aug 2025 00:00:00 +0000 https://status.mytouchmath.com/maintenance/cmdexjdmx004u6mimdxt6vcrb https://status.mytouchmath.com/maintenance/cmdexjdmx004u6mimdxt6vcrb MyTouchMath Scheduled Maintenance Type: Maintenance Duration: 1 hour and 46 minutes Affected Components: mytouchmath.com Jul 2, 23:00:00 GMT+0 - Identified - Please be advised that MyTouchMath will undergo scheduled update. During this time, the platform will be briefly unavailable. This update includes performance improvements and user experience enhancements to ensure a smoother, more efficient platform experience. We anticipate completing the update promptly and appreciate your patience as we work to improve MyTouchMath’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com). Jul 2, 23:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 3, 00:45:50 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 1 hour and 46 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that MyTouchMath will undergo scheduled update. During this time, the platform will be briefly unavailable. This update includes performance improvements and user experience enhancements to ensure a smoother, more efficient platform experience. We anticipate completing the update promptly and appreciate your patience as we work to improve MyTouchMath’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com)..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>23:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 3</var>, <var data-var='time'>00:45:50</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Wed, 2 Jul 2025 23:00:00 +0000 https://status.mytouchmath.com/maintenance/cmcdivibi001z7eg5rc1gr6bw https://status.mytouchmath.com/maintenance/cmcdivibi001z7eg5rc1gr6bw MyTouchMath Scheduled Maintenance Type: Maintenance Duration: 13 minutes Affected Components: mytouchmath.com May 6, 01:13:15 GMT+0 - Completed - Maintenance has completed successfully. May 6, 01:00:00 GMT+0 - Identified - Please be advised that MyTouchMath will undergo scheduled update. During this time, the platform will be briefly unavailable. This update includes performance improvements and user experience enhancements to ensure a smoother, more efficient platform experience. We anticipate completing the update promptly and appreciate your patience as we work to improve MyTouchMath’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com). Type: Maintenance

Duration: 13 minutes

Affected Components:

<p><small>May <var data-var='date'> 6</var>, <var data-var='time'>01:13:15</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 6</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that MyTouchMath will undergo scheduled update. During this time, the platform will be briefly unavailable. This update includes performance improvements and user experience enhancements to ensure a smoother, more efficient platform experience. We anticipate completing the update promptly and appreciate your patience as we work to improve MyTouchMath’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com)..</p> ]]> Tue, 6 May 2025 01:00:00 +0000 https://status.mytouchmath.com/maintenance/cmabmd1b6000qea6d8elfp7dn https://status.mytouchmath.com/maintenance/cmabmd1b6000qea6d8elfp7dn TouchMath Digital Platform Planned Scheduled Maintenance Type: Maintenance Duration: 58 minutes Affected Components: mytouchmath.com May 1, 01:58:16 GMT+0 - Completed - Maintenance has completed successfully. May 1, 01:00:01 GMT+0 - Identified - Maintenance is now in progress May 1, 01:00:00 GMT+0 - Identified - Please be advised that MyTouchMath will undergo scheduled maintenance on **Wednesday, April 30, starting at 9:00 PM Eastern Time**. During this time, the platform will be unavailable. ### What’s New in This Update * **Improved Login Security** We’ve made important updates to strengthen account authentication and overall platform security. * **In-App Help Widget** A new support tool is now available directly in the platform, making it easier to get help when you need it. * **Downloadable Resources by State** Resource downloads are now tailored based on your account’s state settings, so you’ll see the most relevant information. * **Editable Student Email Addresses** Administrators now have the option to update student email addresses after account creation for better flexibility. We anticipate completing the maintenance promptly and appreciate your patience as we work to enhance the platform’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com). Type: Maintenance

Duration: 58 minutes

Affected Components:

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>01:58:16</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 1</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that MyTouchMath will undergo scheduled maintenance on **Wednesday, April 30, starting at 9:00 PM Eastern Time**. During this time, the platform will be unavailable. ### What’s New in This Update * **Improved Login Security** We’ve made important updates to strengthen account authentication and overall platform security. * **In-App Help Widget** A new support tool is now available directly in the platform, making it easier to get help when you need it. * **Downloadable Resources by State** Resource downloads are now tailored based on your account’s state settings, so you’ll see the most relevant information. * **Editable Student Email Addresses** Administrators now have the option to update student email addresses after account creation for better flexibility. We anticipate completing the maintenance promptly and appreciate your patience as we work to enhance the platform’s performance and reliability. If you have any questions, please contact our support team at [**customerservice@touchmath.com**](mailto:customerservice@touchmath.com)..</p> ]]> Thu, 1 May 2025 01:00:00 +0000 https://status.mytouchmath.com/maintenance/cma2nia4y001610tvyd0x8s79 https://status.mytouchmath.com/maintenance/cma2nia4y001610tvyd0x8s79 Certificate Error on dysctest.com Type: Incident Duration: 7 hours Affected Components: dysctest.com Mar 17, 12:00:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 17, 19:00:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 17 Mar 2025 12:00:00 +0000 https://status.mytouchmath.com/incident/cm8dj6j2l008t11h7lx1vsj6b https://status.mytouchmath.com/incident/cm8dj6j2l008t11h7lx1vsj6b Error loading touchmathgames.com with Invalid Token Error Type: Incident Duration: 5 hours and 30 minutes Affected Components: mytouchmath.com Mar 17, 12:00:00 GMT+0 - Investigating - We are currently investigating this incident. Mar 17, 17:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 hours and 30 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Mar <var data-var='date'> 17</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 17 Mar 2025 12:00:00 +0000 https://status.mytouchmath.com/incident/cm8dj3v7a0088fa8unh2n04y1 https://status.mytouchmath.com/incident/cm8dj3v7a0088fa8unh2n04y1 Planned Scheduled Maintenance Type: Maintenance Duration: 24 minutes Affected Components: mytouchmath.com, dysctest.com Feb 28, 02:23:51 GMT+0 - Completed - We are pleased to inform you that the scheduled maintenance on **February 27, 2025**, has been completed. MyTouchMath is now fully operational, and all services are functioning as expected. If you experience any issues, please refresh your browser or clear your cache. If you need further assistance, please contact our support team at customerservice@touchmath.com. Feb 28, 02:00:00 GMT+0 - Identified - Please be advised that **MyTouchMath will undergo scheduled maintenance on Thursday, February 27, starting at 9:00 PM Eastern Time**. During this time, the platform will be **unavailable**. We expect the maintenance to be completed promptly, and we appreciate your patience as we work to enhance the platform’s performance and reliability. If you have any questions, please contact our support team at customerservice@touchmath.com. Feb 28, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 24 minutes

Affected Components: ,

<p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>02:23:51</var> GMT+0</small><br><strong>Completed</strong> - We are pleased to inform you that the scheduled maintenance on **February 27, 2025**, has been completed. MyTouchMath is now fully operational, and all services are functioning as expected. If you experience any issues, please refresh your browser or clear your cache. If you need further assistance, please contact our support team at customerservice@touchmath.com..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Please be advised that **MyTouchMath will undergo scheduled maintenance on Thursday, February 27, starting at 9:00 PM Eastern Time**. During this time, the platform will be **unavailable**. We expect the maintenance to be completed promptly, and we appreciate your patience as we work to enhance the platform’s performance and reliability. If you have any questions, please contact our support team at customerservice@touchmath.com..</p> <p><small>Feb <var data-var='date'> 28</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 28 Feb 2025 02:00:00 +0000 https://status.mytouchmath.com/maintenance/cm7m19uy50001k2m0aev4p4s5 https://status.mytouchmath.com/maintenance/cm7m19uy50001k2m0aev4p4s5 Connection Issues - dysctest.com Type: Incident Duration: 1 hour and 55 minutes Affected Components: dysctest.com Nov 4, 15:59:12 GMT+0 - Investigating - We are investigating connection issues affecting DySc Assessment. Our team has identified the root cause and is actively working on restoring service. We will provide updates as more information becomes available. Nov 4, 17:54:12 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 55 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>15:59:12</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating connection issues affecting DySc Assessment. Our team has identified the root cause and is actively working on restoring service. We will provide updates as more information becomes available..</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>17:54:12</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 4 Nov 2024 15:59:12 +0000 https://status.mytouchmath.com/incident/cm337i064002310y8j9cvego6 https://status.mytouchmath.com/incident/cm337i064002310y8j9cvego6 Planned Scheduled Maintenance Type: Maintenance Affected Components: mytouchmath.com Nov 2, 04:00:00 GMT+0 - Completed - Our MyTouchMath platform will be unavailable during a planned maintenance window to implement important system improvements. This maintenance will only affect [mytouchmath.com](http://mytouchmath.com) services. All services will automatically resume when maintenance is complete. Nov 2, 13:42:23 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Affected Components:

<p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Our MyTouchMath platform will be unavailable during a planned maintenance window to implement important system improvements. This maintenance will only affect [mytouchmath.com](http://mytouchmath.com) services. All services will automatically resume when maintenance is complete..</p> <p><small>Nov <var data-var='date'> 2</var>, <var data-var='time'>13:42:23</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sat, 2 Nov 2024 04:00:00 +0000 https://status.mytouchmath.com/maintenance/cm2nu6e660006rois66znw5ws https://status.mytouchmath.com/maintenance/cm2nu6e660006rois66znw5ws Platform Enhancement: TouchMath Digital 2.0 Launch Type: Maintenance Affected Components: mytouchmath.com Aug 3, 04:00:00 GMT+0 - Completed - We are rolling out significant improvements to the TouchMath Digital Solution platform, featuring a streamlined MyTouchMath Digital Dashboard, enhanced curriculum organization, and new demonstration tools. The update includes improved digital practice options, expanded tutorial resources, and single sign-on capability for all users. During this schedule maintenance, the MyTouchMath platform will be unavailable. Access these updates at [www.MyTouchMath.com/login](http://www.MyTouchMath.com/login). For support, contact us at 1-800-888-9191 or [customerservice@touchmath.com](mailto:customerservice@touchmath.com) (M-F, 7AM-5PM MT). Type: Maintenance

Affected Components:

<p><small>Aug <var data-var='date'> 3</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - We are rolling out significant improvements to the TouchMath Digital Solution platform, featuring a streamlined MyTouchMath Digital Dashboard, enhanced curriculum organization, and new demonstration tools. The update includes improved digital practice options, expanded tutorial resources, and single sign-on capability for all users. During this schedule maintenance, the MyTouchMath platform will be unavailable. Access these updates at [www.MyTouchMath.com/login](http://www.MyTouchMath.com/login). For support, contact us at 1-800-888-9191 or [customerservice@touchmath.com](mailto:customerservice@touchmath.com) (M-F, 7AM-5PM MT)..</p> ]]> Sat, 3 Aug 2024 04:00:00 +0000 https://status.mytouchmath.com/maintenance/cm2nkw5320001izfcm7m1b0ya https://status.mytouchmath.com/maintenance/cm2nkw5320001izfcm7m1b0ya